Don’t keep our doctors operating in the dark, with your donation Doctors Without Borders (MSF SA) can save lives.
Regular donors are fundamentally important to MSF’s work. It enables MSF to provide independent emergency medical care to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters in nearly 70 countries around the world. This would not have been possible if individuals like you were not willing to donate!
Your donation can shed some light. Donate now.
- SMS JOIN and help our doctors operate
Steps to Subscribe:
Step 1: Send the message JOIN to 41486 to donate R15 per month, or to 43845 if you want to donate R30/month or 42537 for R50/month
Step 2: you will receive a confirmation message for your donation
Step 3: you will receive a phone call from MSF to thank you for your generosity
Step 4: every month, on the day of your first donation, your contribution will be coming off your airtime and you will receive a message to remind you of your support.
Steps to unsubscribe:
Step 1: You can SMS “STOP” to 41486 for a R15 donation, or to 43845 for the R30/month or to 42537 for R50/month
Step 2: you will receive an SMS confirming your immediate cancellation
Step 1: Call 086 110 MIRA (6472)
Step 2: Press 1 for unsubscribe, type in your cell number and press the # key or press 2 for an operator who will log your request
Step 3: You will receive a confirmation SMS as soon as your unsubscribe request has been logged. It will contain the details of the content provider that deducted your airtime. If you do not receive SMS confirmation within two working days, please call us on 086 110 MIRA (6472) or email: email@example.com
Contact Chipo or Sindi, MSF Donor Care team at 0800 000 331 or at firstname.lastname@example.org.
- More about MSF Service Provider chosen to process the SMS donations
Mira Networks Ltd (www.miranetworks.net) is the WASPA member chosen by MSF to provide this service. Mira Networks is a member of WASPA (Wireless Application Service Providers Association), and as such complies with all regulations and industry best practice. In 2005, Mira was part of the group of companies that signed a very comprehensive and well-considered code of conduct, which governs the way we interact with and protect consumers with cell phone data. The WASPA Code of Conduct seeks to ensure that members of the public can use mobile services with confidence, assured that they will be provided with accurate information about all services and the pricing associated with those services. The Code aims to equip customers and consumers with a mechanism for addressing any concerns or complaints relating to services provided by WASPA members, and a framework for impartial, fair and consistent evaluation and response to any complaints made. The Code of Conduct also sets standards for advertising mobile application services, and includes a framework for the provision of adult services, to ensure adequate protection of children from potentially harmful content. For a full copy of the WASPA Code of Conduct, visit: www.waspa.org.za. Please note that this donation service must only be used with the permission of a parent or guardian. Consumers who have problems with subscription services or any content should lodge formal complaints to the SMS regulator: WASPA: www.waspa.org.za. WASPA undertakes to act against non-compliant services. Read more about MSF Privacy and Confidentiality Policy: www.msf.org.za/privacy-policy
Frequently Asked Questions
- Why should I donate?
Your donation enables Doctors without Borders (MSF) to provide lifesaving emergency medical care to our beneficiaries in more than 60 countries worldwide. Your donation saves lives!
- How does my donation help?
Your donation goes a long way towards providing healthcare to people who need it most. See some examples of how your funds are used.
- Can I donate in other ways, not only SMS?
- What is a regular donor?
A regular donor is an individual that donates on a regular basis, i.e. monthly, quarterly, bi-annually. Regular donors are the building blocks of MSF and ensures that income is readily available in the case of an emergency, so our teams can be on the ground within 72 hours.
- How do you collect the SMS donation?
The monthly donation of R15 comes off your airtime. Our service provider collects these donations and deposits it into our MSF SA bank account on a monthly basis.
- How do I know if my SMS has gone through?
Your monthly donation goes off on the same day that you subscribed. For example let’s say you SMS’d JOIN on the 5th January, your second donation will come off on the 5th February. You will always receive a reminder SMS the day before the donation is set to go off, so we suggest to check your airtime balance after the donation date.
- How do I change my SMS donation date?
You will have to SMS STOP to the SMS number (41486=R15, 43845=R30, 42537=R50) and on the day when you want to donate monthly SMS “Join” to these numbers.
- How do I cancel my SMS donation?
Unfortunately we can’t do it from our side, the onus is on the donor. However it’s easy so don’t worry! What you will need to do is SMS STOP to the following number: 41486=R15, 43845=R30, 42537=R50 and then the donation will be cancelled from your side.
- How much money is MSF getting from my R15 monthly donation?
There is a percentage of admin and network fees that apply so it depends from network to network. The average is R9 per every donation of R15.
- What are the South African SMS regulations?