29 August 2019

MSF's mental health project in the north of the occupied West Bank has launched an awareness campaign aimed at reducing levels of stigma around and increasing the availability of information about, mental health issues.

In the north of the West Bank, the population face a complex array of pressures.

More than 50 years of Israel’s military occupation of the area; a poor economy; a conservative society at a time of transition: all of these add up and increase the burden of mental health issues for some local people.

MSF is providing psychotherapy in Nablus and Qalqiliya. While three of our psychologists in the project are local Palestinians, two are foreigners who do not speak Arabic. This means our interpreters play a vital role in our work there.

Mental Healthcare in Palestine
MSF psychologist Yvette Aiello and MSF interpreter Layali Zariefeh run play sessions at Qalqilya Zoo as part of the MSF mental health team raising awareness with a day for women and children from Qalqylia district. Photo: Alva Simpson White/MSF

The talking cure turns on words. That was the central insight of psychotherapy: that speech can be a healer, in some cases even more powerful than medication.

Psychotherapy is a process of talking through mental health issues with a trained professional, analysing possible causes for issues and ways in which to address them.

It is this tool that MSF is using today in the northern West Bank, where we run a project that offers therapy as well as psychiatric support for people with moderate to severe mental health issues.

How does that work, however, when the psychologist and client speak different languages, come from different cultures, and have wildly divergent experiences of the world? The answer is through one of MSF’s expert interpreters.

“Us as interpreters, we don’t just translate language, we also act as mediators,” says Layali, an interpreter who first worked with MSF’s team in 2007. “We have to translate feelings and not only the words of the patients. It’s about making sure that the patients feel that we understand them.”

In psychotherapy, the relationship between therapist and client is vitally important.

It is through an empathetic yet ethical bond that the work of analysis functions – and usually it is just the two people in the room, with everything they say absolutely confidential.

In MSF’s project, the interpreter takes on the vital role of creating that link between client and therapist and also keeps confidential all that is said.

“In order to create a real link with the patient you have to feel what they are feeling,” explains Layali. “You also have to guard the same distance from the client as the psychologists – to be respectful of the same ethics that they respect.”

“With the interpreter present it changes the dynamic of the session,” says Lea, a psychologist from France. “Obviously we talk a lot about emotions, but here it’s the interpreter that receives the emotions instead of them coming directly to the psychologist.”

Likewise, the communication in the other direction also flows through the interpreter, with them having to carefully choose how to render the therapist’s questions into Arabic.

“The biggest challenge of working with a translator is that someone is talking instead of you,” says Lea. “So the collaboration between the psychologist and interpreter is essential, you have to trust them 100%.”

The fact that the Arabic language works in a very different way from French and English increases the challenge for the interpreters. This is not only a technical issue of vocabulary, phrasing and grammar, however: it relates to the culture in which the language is used.

 It is therefore also the job of the interpreter to ensure that the psychologist has enough information to understand not only the words of the patient but also their context. 

Mental Healthcare in Palestine
Yvette Aiello, MSF psychologist and Layali, MSF translator explain to and interact with women who gathered in an awareness session in the Old City of Nablus. Photo: MSF/Yuna Cho

“We have to do a lot of cultural mediation,” says Layali. “To try to transmit the meaning of words that might be stock phrases, or have no direct equivalents.”

“The person’s tone and body language are very important for me to choose the right word. Sometimes I have to discuss with the psychologist what the right word to convey the meaning is.”

Lea gave an example.

“When people here are asked how they are, they all say al-hamdulilah, which means praise God literally and I’m fine figuratively. Even someone with severe depression will answer this when asked how they are, which at first appeared strange to me. I had to learn from the translator that that’s the socially expected answer and that I have to go deeper to learn how someone is really feeling.”

All this is to say that the interpreter is a vital part of the therapeutic team without whom the therapy could not take place. It also means, however, that the interpreter is hearing the same – and often upsetting – things as the therapist is.

Often in Palestine, those things are about the violence related to Israel’s occupation, but they can also be more universal: dark thoughts of suicide; physical or sexual abuse; loneliness or despair.

“When I was new in the job I was very affected,” says Layali. “I thought a lot at home about patients who didn’t have enough or who were suffering violence in their families.”

“As psychologists, we learn to manage our emotions and to have supervision to help us know what we find particularly difficult to deal with,” says Lea. “Having an interpreter changes my job because not only now am I having to take care of the patient, but also of the interpreter.”

It is for this reason that the interpreters are offered the same help and support as the psychologists to help them deal with what they hear and continue in their work.

Mental Healthcare in Palestine
Patients listening to MSF awareness session about mental health. Photo: MSF/Yuna Cho

“With the psychologist, we do a de-briefing after each session to talk about the case and to discuss how it makes us feel,” explains Layali, “and we have external supervision once a month.”

“With supervision, I’ve been able to deal with what I hear in the job. You have to be able to be empathetic without being over-involved.”

Taking care of our team lets us keep taking care of patients in a place in which it is not easy to access psychotherapy, therefore filling a gap in an area where mental health support is vital.

“For many people the concept of psychotherapy is unfamiliar,” says Layali. “They often ask, is this just going to be talking? How can we benefit?  So when they trust us enough to come to a session, it’s all about making sure that they feel that we understand them.”

 Layali smiles as she remembers what one patient told her after they finished their session together. “Thank you, you’re not just someone that knows how to talk, but also how to feel.


Read about MSF's activities in Palestine