Medical Research Manager (Welcome Services): Khayelitsha

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Tuesday, February 18, 2020 - 10:30
Starting Date: 
Wednesday, April 1, 2020
Job Section: 
Work in our Offices
South Africa

Job title:                    Medical Research Manager for Welcome Services

Work Location:         Khayelitsha, Western Cape

Duration:                 7 months (Maternity Cover)

Start date:               1 April 2020

Reports to:              HIV Medical Activity Manager/ Project Medical Referent (PMR)



MSF has created the Welcome Services Model in health facilities in Khayelitsha. The aims are to create a welcoming environment and staff approach in health facilities and in community care, reduce morbidity by rapid clinical diagnostics and interventions in advanced disease with POCT testing (TB LAM), facilitate rapid ART switch when indicated, and rapid ART restart when needed, improve return to care, treatment outcomes, and retention in care for those who have struggled to manage their HIV and use a multi-disciplinary approach across the Welcome Services. The Medical Research Manager will be responsible for defining, coordinating and monitoring the research-related and operational activities under his/her responsibility according to MSF protocols, standards and procedures in order to ensure the delivery of quality patient care and research results contributing to improving the health condition of the target population



· A medical degree/ MBChB degree and current registration with the Health Professions Council of South Africa (HPCSA) essential

· Diploma in HIV Management (desirable)

· Master in Public Health/Global Health (desirable)

· Good Clinical Practice Certificate (desirable)

· Essential working experience of at least two years in managing HIV/TB care and treatment, in a lower socio-economic context

· Desirable proven experience in patient management in primary care-based facilities in South Africa

· Desirable working experience with MSF or other NGOs, or in programme management or research

· English (fluent, spoken/written) and isiXhosa (advantageous)

· Essential knowledge on HIV and management of HIV patients

· Desirable knowledge of biomedical statistics and programme evaluation

· Word, Excel, PowerPoint and all other basic office software (essential)

· Excellent organizational skills

· Ability to analyze and interpret data and write written reports

· Strong interest in the care and treatment of people with HIV

· Strong interpersonal and communication skills and the ability to manage a team

· South African citizen or holder of work visa/permanent residence with no work restrictions essential



· Coordinate and implement the Welcome Services in the clinics including the training and mentorship of the clinic staff involved with Welcome Services

· Monitor the Welcome Service’s indicators and contribute to adapting and strengthening the services.

· Participate in content creation for the Welcome Services Social Media and Advocacy Campaign

· Participate in the Health Systems strengthening activities through the Welcome Services

· Coordinate the expansion of the Welcome Services to key populations e.g. youth, paediatrics, and to other clinics within Khayelitsha.

· Work with the MSF team as well as CIDER and health care partners across the Khayelitsha HIV health facilities and community to identify potentially eligible HIV patients for the Welcome Services

· Assess patients as to eligibility for rapid clinical POCTs and interventions and mentor the staff to perform this function

· Assess patients as to eligibility for ART switches, including dolutegravir, in Welcome Services model, including completing application forms and submitting to DoH and mentor the staff to perform this function

· Assess patients as to need for rapid or delayed ART start or re-start and mentor the staff to perform this function

· Monitor clinical progress of patients with advanced HIV, re-engaging in care, and after ART switches, starts and re-starts in Khayelitsha facilities, and mentor the staff to perform this function

· Provide medical support to clinicians and other facility staff in the management of these patients.

· Attend clinical meetings related to HIV in Khayelitsha on behalf of MSF.

· Assist the rest of the MSF HIV WS team with activities related to monitoring and evaluation, operational research and psychosocial support as well as mentoring of clinic staff.

· Support the operational research and clinical research activities that the Welcome Service is undertaking, including clinical consultations with patients as a trial doctor, writing of protocols and associated documents, writing of reports and manuscripts and supporting the logistics and operations of the studies.

· Contribute to advocacy activities within the MSF HIV-WBS team and Khayelitsha project as a whole.

· Develop and undertake training in advanced HIV and the multidisciplinary approach to HIV patients

· Planning and supervising, in close coordination with the HR department, the associated processes (recruitment, training, performance evaluation, development and internal communication) of the staff under his/her responsibility in order to improve staff capabilities and to ensure both the sizing and the amount of knowledge required


Job advantages and Career opportunities

· Experience in a well-known and professionally recognized international medical humanitarian organization

• Salary package comparable to other non-profit organizations

• 100% medical aid, 13th cheque and 10% contribution to pension


TO APPLY: Please email a one-page application letter, your comprehensive CV with details of 3 contactable referees to

MSF reserves the right not to make an appointment if a suitable candidate cannot be found. While MSF thanks all interested applicants, only short-listed applicants will be contacted.

Please note that MSF does not request a fee at any stage of the recruitment process

Closing date: 18 February 2020