Business Intelligence Analyst: Johannesburg, South Africa

ABOUT MSF

Doctors without Borders (MSF) is an international, independent, medical humanitarian organisation committed to two objectives: providing medical assistance to people affected by armed conflict, epidemics, healthcare exclusion, natural and man-made disasters; and speaking out about the plight of the populations assisted. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. Today, MSF is present in more than 60 countries, where thousands of MSF doctors, nurses, logisticians, water-and-sanitation experts, and other medical and non-medical professionals work together to bring essential health services to people caught in humanitarian crises.

MSF SA’s fundraising department is responsible for raising private funding, predominantly from individuals via mass marketing campaigns or one-to-one strategies, but also from Corporates, Trusts and Foundations, to support our humanitarian mission and our activities in the Southern African region.

DUTIES AND RESPONSIBILITIES:

Strategy & Planning:

• Develop and present actionable insights, strategic recommendations and business intelligence from analytical output to support strategic decisions on investments.
• Participate in the fundraising income and investment forecasting process by providing data analysis and process recommendations.
• Develop a comprehensive annual budget system and planning (including provision of the calculation bases).
• Develop strategic segmentation proposals and continuous optimisation based on the analysis
• Participate in benchmark studies.
• Participate in the strategic evaluation, post-processing and action derivation of benchmark results.
• Develop and maintain an evolving technology stack (integration, data warehousing, report building, predictive analysis) to assist in long-term strategy and planning.

Reporting & Analysis:

• Establish fundraising metrics (KPIs) for the different fundraising acquisition and cultivation channels and provide insight/recommendations on comparative fundraising results from previous years and/or from the MSF movement or the SA market.
• Responsible for building, continuously developing and maintaining a reporting system (reports and dashboards) for the fundraising department and various campaigns (Acquisition, Retention, digital and one-to-one program).
• Assist and train campaign managers in KPI and campaign analysis, as well as report use.
• Work with the international Data Analyst and the BI tool to forecast the annual revenue.
• Make targeted and actual reconciliation of revenue and expenditure during the review cycle (6M, 12M)
• Identify causes for actual and forecast deviations on KPIs and give advice regarding the need for action.
• Illustrate data graphically and translate complex findings into written text, reports and visual presentations
• Analyse MSF Southern Africa data and benchmark against the market and/or other MSF offices.

Donor behaviour:

• Develop a strategic analysis of different donor segments/portfolios and corresponding recommendations for action
• Develop and create the donor profile analysis with external service providers
• Create a statistical model that forecasts cancellation rates and trends, including lifetime value. Share results with channel/ campaign owners.
• Analyse key drivers of cancellations and recommend changes to the donor experience/journey.
• Provide data-driven recommendations on the donor journey through analysis of revenue-generating and retention activities.
• Assist in rating donors and prospects in terms of inclination and capacity to donate, and consult with the fundraising team on cultivation and solicitation strategies during pipeline management sessions.

Data, processes and systems:

• Develop the BI structure of MSF Southern Africa Fundraising within the technology stack
• Develop BI tools/technology stack to support fundraising decisions
• Build data model for use in data visualisation
• Conduct modelling and mining data with high accuracy and applicability to answer key business needs (with service provider)
• Identify opportunities to optimise data processing (incl. campaign management and marketing automations), automation and interpretation with Database Manager.
• Creation/optimisation of guidelines for data analysis/controlling.
• Implement robust methodologies with checks to ensure high data quality
• Support Database Manager to develop proper coding system to allow proper results analyses
• Recommend new methods and procedures to the internal clients
• Identify opportunities for improvement of the MSF database to improve the quality of reports and analyses
• Be responsible for ensuring the accuracy of data and reports to meet high-quality standards
• Work with the Database coordinator and external vendors to scope out and implement new reports and tools as needed
• Pull data from databases for own use or vendors use

Other:

• Manage business intelligence vendors and be the focal point between the team and all the BI vendors.
• Manage the demands appropriately, prioritising properly and respecting the deadlines.
• Propose, manage or support any BI-related projects
• Actively participate in the international data analysis working group
• Support the Fundraising and Finance Department during annual audits

Qualifications/job requirements

Education and experience

• A college or university degree in Statistics, Mathematics, Economics or related fields
• 5+ years working in statistics or business data analysis
• Demonstrate proficiency with BI and stats tools and systems
• Demonstrate proficiency with data modelling and segmentation
• Demonstrate proficiency with reports and dashboards development
• Must possess knowledge of direct marketing and statistical principles as well as data management software
• Experience in vendor management

Skills and competences

• Result and quality orientation
• Strategic thinking
• Initiative and innovation
• Teamwork and cooperation
• Excellent analytical, organisational and communication skills
• Self fulfilment
• Advanced knowledge of database uploads and extractions, data manipulation, data modelling, segmentation and Business Intelligence tools
• Advanced knowledge of Microsoft Office software
• Knowledge of fundraising is a strong plus
• Data-processing and information management skills
• Heavy analytics, information systems and data science skills
• Creative problem solver, with meticulous attention to detail
• Critical thinker, confident to transform data and information into structured systems and reports
• Highly organised with strong project management skills
• Ability to work under pressure and meet deadlines
• Good interpersonal skills, capacity to work both independently and with a dynamic team in a fast-paced office environment
• Familiarity with and interest in international aid/relief, humanitarian, medical, social justice and/or global political issues

Salary Details:

• Basic Salary: R48 209.76
• 10% additional pension allowance
• 13th Cheque - November (Pro-rata)
• 100% Medical Aid Contribution
• Transport allowance
• Cell phone allowance
• Resources needed, such as working space, computer, internet, stationery, and other resources, will be made available.

Commitment

4-Month Contract

Closing date: 30 September 2025

Start date: 15 October 2025

Apply here

Only shortlisted candidates will be contacted

NB: Information

The protection of your personal data is important to MSF SnA. By submitting your application, you consent to MSF using your personal data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your personal data will be treated confidentially. MSF SnA will not use your personal data in any other way not foreseen for purposes of recruitment.

MSF Southern Africa is committed to creating an inclusive workplace. We encourage applications from all qualified candidates, regardless of disability, gender identity, marital status, race, color, ethnic or national origins, religion, belief, or sexual orientation, and all other diversity characteristics.

By applying, the applicant acknowledges that he/she/they has read, understood and accept this document.