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Our Commitment to Donors

MSF  SA values its donors without whom our work would not be possible. 

Our Fundraising team is dedicated to providing the highest standard of care to our supporters.
Thanks to the generosity of supporters like you, MSF is able to maintain the financial and operational independence that allows us to provide urgent medical care to hundreds of thousands of people in more than 60 countries worldwide each year.
We aim to bring you closer to the reality and challenges of our work through our publications, mailings and updates on our website, which information come from staff working in the field.

Because your trust in invaluable, we are committed to respect the following principles:

Independence We are committed to prioritizing private over institutional funds. By doing so, we help guarantee the independence and impartiality of our action. We do not accept money coming from sources which are in conflict with our mission.

Needs driven approach
 

Accountability and Transparency

We are committed to needs-driven Fundraising and strive to raise as much money as necessary to fulfil the medical and humanitarian response to the needs of our patients.  We prioritize unrestricted over restricted funds to maximise our ability to use the money where it is most needed and to react immediately to an upcoming event.

 

We are committed to being accountable and transparent with our donors. We inform you actively about who we are, what we do, how we work and how we use your donation. We strive to communicate the reasons for our decisions, the results of our actions, and the challenges inherent in our work as a medical humanitarian organization. Our accounts are independently audited and our financial reports are accessible and transparent. Read here.

Respect and Honesty We are committed to communicate about the situation in the field, the patients we treat and our medical and humanitarian response in a truthful, respectful and dignified manner and refrain from manipulating the image of our patients’ plight. We also respect the wish of our donors on how to use the money. If circumstances do not allow us to respect their wish, we communicate our constraints and suggest alternatives which could include refunding in extreme cases. We value and respect your right to the protection of personal information. Read our privacy policy here.
Cost-effectiveness  and efficiency We are committed to fundraise efficiently and strive to reach the highest cost-effectiveness in order to maximise net income and to preserve a healthy return on Fundraising investment. As a movement, we seek to use a minimum of 80% of the financial resources for our social mission.

We welcome and encourage dialogue with our donors. We are always happy to hear your comments, feedback, questions, concerns or words of encouragement.