ABOUT MSF
Doctors without Borders (MSF) Southern Africa is a global network of principled professionals who specialise in medical humanitarian work driven by our common humanity and guided by medical ethics. We work together in teams, small and large, to respond to the medical needs of people affected by conflict, disasters, epidemics and those excluded from healthcare.
Doctors Without Borders team members are on the ground, working directly, every day. We bear witness and describe what is happening, to raise awareness about the experiences of the people we assist and the situations where we work. We alert the public to emerging crises, acute emergencies and serious challenges, such as lack of access and exclusion from healthcare – and to mobilise support for MSF’s work and social mission, provoking change.
Today, MSF is present in more than 70 countries, where thousands of MSF doctors, nurses, logisticians, water-and-sanitation experts, and other medical and non-medical professionals work together to bring essential health services to people caught in humanitarian crises. MSF South Africa is in Johannesburg with an office in Cape Town too. MSF SA is governed by the MSF Southern Africa Association, which is made up of more than 300 members from seven countries in the region.
The MSF-SA Fundraising Team mission is:
To inspire and engage the South African community to take action to save lives around the world though financial support towards MSF projects. MSF SA’s fundraising department is responsible for raising private funding, predominantly from individuals, to support our humanitarian mission and our activities in the Southern African region.
Job Overview
Reporting to Retentions manager and working directly with Donor Engagement and Events officer, Donor Engagement and Events Intern will provide support on all the fundraising Events and merchandise, he/she/they will ensure all the administration and logistical running of events. Providing essential personal contact to donors and qualified prospects by handling customer service issues, facilitating donors’ Events queries, crowd funding platforms like Givengain, recording of EFT donations on CRM and assisting in all retention activities while learning about fundraising and donor care
Visions of the post
- By providing quality outbound and inbound care and services to all donor queries in regard to Events and merchandise via both online and offline channels mainly emails and telephone but not limited to.
- Accurate capturing and recording all donor care requests and queries on the CRM.
- Work with the Donor Care team to archive annual team KPIs and improving donor efficiency.
Reports to: Retentions Manager
Purpose of the job
The Donor Engagement and Events intern(DEEI) at MSF Southern Africa (MSF SA) will be part of the retentions and Loyalty team in the Fundraising department. Working with the Donor Engagement and Events Officer, the DEEI will provide support on all the fundraising Events and merchandise, he/she/they will ensure all the administration and logistical running of events. Providing essential personal contact to donors and qualified prospects by handling customer service issues, facilitating donors’ queries, crowd funding platforms like Givengain and assisting in all retention activities while learning about fundraising and donor care.
We are looking for a proactive and efficient individual with outstanding interpersonal, oral and written communication skills, a strong work ethic and a commitment to confidentiality and high ethical standards. The Donor Engagement and Events Intern will have the ability to prioritize workload in a timely manner and translate donor requests and queries into the most efficient solution to improve MSF’s donor retention and loyalty objectives.
The Donor Engagement and Events Intern will have to be an individual with a passion for humanitarian causes, a strong customer service focus, and excellent attention to detail. He or she or should be computer literate with high-level oral, Good Networking, and strong social skills.
Key Learnings
The Donor Engagement and Events Intern will focus on the following learning areas:
- Events management and organizing.
- Merchandise sells and management.
- Customer care practical responsibilities, customer Relationship system management experience, and user administration.
KEY TASKS & RESPONSIBILITIES
1) Pro-active Events and Engagement program
- Support the planning and organizing of Fundraising Events such as Marathons, ML Webinars, school visits, donor fundraising initiatives etc
- Ensure that all EFT, crowdfunding and Merchandise website donations are recorded on the database.
- Provide support and actively track and report on the Merchandise and events.
- Facilitate the delivery of Merchandise and events logistics.
- Proactively communicate with donors in a timely and appropriate manner to: thank/welcome them and systematically encourage engagement.
- Work with the Donor Care team to implement the Events strategy by researching and suggesting new ways and connections for events fundraising initiatives.
2) Re-active Events and Engagement program
- Respond to all incoming inquiries and requests from current and prospective donors; regarding events, updating donors’ profile and details, and request for these types of information.
- Record each interaction with donors and update the donor profile accordingly.
- Ensure that all events gifts are acknowledged with appropriate and timely correspondence.
Support other Fundraising units and other departments with requests and inquiries that synchronize with events and engagement.
3) Donor Engagement and loyalty program: Admin and Reporting tasks
Update, as required, MSF SA fundraising files, both paper and electronic/online. Active participation and contribution to editing and writing of SOPs.
Assisting in the quality checks for call centre calls regarding events and EFT donations, but not limited to this.
Support the Donor engagement and events officer in maintaining and managing the merchandise website.
Actively participate in the MSF CRM database updating and customization to ensure that the database is answering to any retention activities needs, both for short-term and long-term activities.
Work with the Donor care team to improve the KPIs of the retention and Loyalty programs.
Related duties as assigned
REQUIREMENTS
Education
- Minimum: a relevant tertiary qualification in marketing, business administration, public Relations, Communications, etc, or a bachelor's degree and higher.
Knowledge & Skills
- Proficiency with Microsoft Office, including Word and Excel, and a working knowledge of search functions for donor research purposes; Knowledge of working with databases, events and websites a plus.
- Organizational skills and ability to prioritize workload in a timely manner to complete assignments when faced with many deadlines and competing requirements.
- Excellent verbal and written skills
- Willingness to learn skills in coordinating and managing personalized Donor relationships.
Required Competence
- Passion for humanitarian causes
- Interpersonal, oral and written communication skills
- Strong work ethic
- Ability to work flexible hours
- Strong customer service focus and excellent attention to detail
- Demonstrated creative thinking, with the ability to take initiative and the willingness to learn
Personal attributes:
- Detail-orientated, deadline-driven and self-directed.
- Team-player.
- A natural curiosity about people is key.
- Confidence to show initiative.
- Tact, diplomacy, sound judgment and demonstrated commitment to professional ethics and safeguarding donor confidentiality at all times.
- A positive mental attitude, persistence and desire to learn.
- Cross-cultural awareness.
- Results and quality orientation.
- Strong organization and multi-tasking skills and ability to work under deadlines, and pressure at specific times.
- Adhere to the MSF principles and to our values: Respect, Transparency, Integrity, Accountability, Trust, and
- Empowerment.
- Adhere to the MSF Behavioural Commitments.
Remuneration and resources
- Resources needed such as working space, computer, internet, stationery, and other resources will be made available.
- Monthly Stipend: R 5000
- 100% Medical aid contribution
- Transport allowance.
- Cell Phone Allowance
Commitment:
- Contract Length - 12 months.
Closing date: 13 - May - 2024
Start date: 19 – June - 2024
Click here to apply.
Please note that only shortlisted candidates will be contacted.
MSF values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation and all other diversity characteristics.